STORE POLICIES
Processing Time
Our current processing time (when we are getting your order ready and packaged) is 5-7 days. Many of our items are made to order, so making sure your item is high-quality and properly packaged is priority. If able or if there is already inventory made of your items, we may be able to achieve a faster turnaround time.
Estimated Shipping Time
Estimated shipping times will vary based on the selected shipping rate at checkout.
If you would like to check on the exact fulfillment date, please look for the tracking number in your e-mail or reach out to support@themerrymay.com and we will get back to you within 1 business day.
Shipping Address
Buyers are responsible for providing an accurate and up-to-date shipping address.
If you need to change your shipping address, please email us with your order number and the correct shipping address at support@themerrymay.com. You must contact us within 24 hours of placing your order to change your address. If you order has already shipped before you contact us, we are unable to change your shipping address.
If an item is not delivered to the buyer because of an inaccurate shipping address, the buyer is responsible for any replacement orders.
Damaged Items and Replacements
If you received the wrong item or your order was damaged in shipping, we will be happy to send you a replacement. Please reach out to us at support@themerrymay.com to get a replacement order set up. Please include a photo of the damage to the item with your email. We cannot cover replacements for items damaged or broken after delivery.
Return, Exchanges, and Cancellations
We accept returns and exchanges within 30 days of delivery. Buyers are responsible for return shipping fees. Return instructions will be sent via e-mail.
Once we've received the item(s) back, we will be able to exchange or refund your order. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be processed to the payment method used for the original order. Refunds will take 3-5 business days to be reflected on your original payment method.
Certain items on our site (clearance, mystery items, bundles, etc.) may not be eligible for returns or exchanges and will specify so on the item page.
To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.